Customer Service Rep

TECHSPO , LLC is a young full-service Event Management, Technology and Production Company which has been operating since September 2013 and specializes in Technology Expos. TECHSPO offers complete event planning & management services, programming & production, entertainment & special event coordination, high-quality activities, and event promotion. TECHSPO also offers event and venue management consulting services including long-range planning, program and policy development, needs assessments, training, and general management assistance.

About the role

The Customer Service Representative (CSR) serves as the primary point of contact for customers seeking assistance with products, services, or account inquiries. The CSR plays a critical role in maintaining customer satisfaction by providing timely, professional, and accurate support across communication channels including phone, email, and online chat.

This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The CSR works closely with internal teams such as operations, billing, and technical support to resolve customer issues efficiently while maintaining a positive brand experience.

Some of the things you’ll do

• Respond to customer inquiries via phone, email, chat, and digital support platforms.
• Provide information regarding products, services, and account management.
• Resolve customer issues related to orders, billing, or technical concerns.
• Document customer interactions and maintain accurate records in CRM systems.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of professionalism and customer satisfaction.
• Identify recurring customer issues and provide feedback for service improvements.
• Assist customers with onboarding and product usage guidance.
• Ensure compliance with company policies and service standards.

Requirements

• High school diploma or associate degree (bachelor’s degree preferred).
• 1–3 years of experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to handle high-volume customer inquiries.
• Experience with CRM platforms such as Zendesk or Salesforce.
• Problem-solving skills and attention to detail.

Benefits & Compensation

• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Retirement savings plan.
• Training and career development opportunities.
• Flexible work arrangements depending on team needs.